The Health System Response Monitor (HSRM) has been designed in response to the COVID-19 outbreak to collect and organize up-to-date information on how countries are responding to the crisis. It focuses primarily on the responses of health systems but also captures wider public health initiatives. This is a joint undertaking of the WHO Regional Office for Europe, the European Commission, and the European Observatory on Health Systems and Policies.

Click here for policy recommendations and technical guidance from the WHO Regional Office for Europe on how to strengthen the health systems response to COVID-19 and click here for the EU coronavirus response in the area of public health.

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COVID-19, remote consultations and the future of doctor-patient interaction

Tuesday 19 Janaury 2021 from 12:00-13:00 CET

The COVID-19 pandemic saw a rapid rise in the use of remote consultations by telephone and video link. Remote consultations have proved important as a way of supporting non-severe COVID-19 patients, reducing pressure on inpatient care, and maintaining access to routine services. What can we learn from the rapid scale up of remote consultations in the first wave? What is the future for remote consultations after the pandemic? And how might the development of remote consultation infrastructure build greater surge capacity into systems to help protect from future shocks? Join us in this webinar to learn more about the increase in remote consultations and the future of doctor-patient interaction.


Erica Richardson, European Observatory on Health Systems and Policies

Dalhia Aissat, Caisse Nationale d'Assurance Maladie (CNAM), France

Dominik von Stillfried, Zentralinstitut für die kassenärztliche Versorgung (Zi), Germany

Patriek Mistiaen, Health Care Knowledge Centre (KCE), Belgium


Matthias Wismar & Dimitra Panteli (European Observatory on Health Systems and Policies)

This webinar is part of a series of webinars which draws lessons from country experiences based on the COVID-19 Health System Response Monitor (HSRM) - a joint undertaking with the WHO Regional Office for Europe, the European Commission and the European Observatory. The COVID-19 HSRM builds on the expertise of the Health Systems and Policy Monitor network and the WHO Country Offices and the knowledge and work of colleagues in the Regional Office and DG SANTE who are dealing with the pandemic and supporting countries. The webinar series is indebted to them all.

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