The Health System Response Monitor (HSRM) has been designed in response to the COVID-19 outbreak to collect and organize up-to-date information on how countries are responding to the crisis. It focuses primarily on the responses of health systems but also captures wider public health initiatives. This is a joint undertaking of the WHO Regional Office for Europe, the European Commission, and the European Observatory on Health Systems and Policies.

Click here for policy recommendations and technical guidance from the WHO Regional Office for Europe on how to strengthen the health systems response to COVID-19 and click here for the EU coronavirus response in the area of public health.

Back to webinars overview

COVID-19 responses in countries with social health insurance: The role of primary care

Tuesday 01 December 2020 from 12:00-13:00 CET

In social health insurance countries, the response of primary care to the COVID-19 pandemic has received much less attention than hospitals and their struggle to provide sufficient intensive care beds. However, primary care doctors and nurses, have played a central role in addressing the pandemic by diverting patients away from inpatient care and caring for milder cases in the community. Primary care doctors and nurses have worked hard to maintain essential services during the first and second wave of infections by developing remote consultation capacity. What new services were introduced? What flexibility and regulatory support was necessary to adapt to the crisis? What can be learned and retained for future crisis and the development of primary care? Join us in this webinar to learn more about the role of primary care and what lessons we can learn for strengthening health system resilience.


Andrea E. Schmidt, Austrian Public Health Institute

Francois Schellevis, NIVEL, the Netherlands

Pia Vracko, NIJZ, Slovenia


Ewout van Ginneken & Erica Richardson (European Observatory on Health Systems and Policies)

This webinar is part of a series of webinars which draws lessons from country experiences based on the COVID-19 Health System Response Monitor (HSRM). The HSRM has been delivered by the European Observatory on Health Systems and Policies as a joint undertaking with and for the WHO Regional Office for Europe and the European Commission.

Webinar Recording

Go to recording