3. Providing health services effectively
The section on PROVIDING HEALTH SERVICES EFFECTIVELY describes approaches for service delivery planning and patient pathways for suspected COVID-19 cases. It also considers efforts by countries to maintain other essential services during periods of excessive demand for health services.
3.1 Planning services
The Ministry of Health started preparations for a response to COVID-19 weeks before the first case appeared in Croatia. Every hospital in the Republic of Croatia had to reorganize its work due to the COVID-19 outbreak.
The main isolation centre is the University Hospital for Infectious Diseases “Dr. Fran Mihaljevic”. However, since the cases of the infection spread to all Croatian regions, many county general hospitals had to reorganize one hospital ward into an isolation unit for the infected. Croatia has also prepared several checkpoints such as military tents in front of the Clinical Hospital Dubrava, as well as the Arena Zagreb as places that will serve for the reception of infected patients.
Some hospitals are providing telephone counseling. Another example is the Centre for Paediatric Medicine Helena, a private polyclinic, that provides consultations in the fields of paediatrics, paediatric nephrology, gastroenterology and nutrition. As for public sector hospitals, citizens were instructed not to go to a family physician but to call by phone.