Policy responses for Ireland - HSRM


Policy responses for Ireland

3.2 Managing cases

Individuals can ring a helpline where they are encouraged to contact their GP. GP and GP out of hours services are doing triage over the phone and since mid-March, everyone is encouraged to contact their GP by phone as first point of contact.

There are a range of triage and pathways for COVID-19 patients which are detailed on the HPSC website. This includes Assessment and testing pathways for COVID-19. 

 • COVID-19 Assessment and testing pathway for use in a hospital setting: https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/algorithms/COVID-19%20Assessment%20and%20testing%20pathway%20for%20Hospital%20Setting%20v12.0.pdf

 • COVID-19 Telephone assessment and testing pathway for patients who phone general practice and healthcare settings other than receiving hospitals: https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/algorithms/COVID-19%20Telephone%20Assessment%20and%20testing%20pathway%20for%20patients%20who%20phone%20GP%20v7.0.pdf 

 • COVID-19 Assessment and testing pathway for symptomatic residents in residential facilities and long term care facilities: https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/algorithms/COVID-19%20Assessment%20and%20testing%20pathway%20for%20RF%20and%20LTCF%20v1.0.pdf 

 • COVID-19 Risk assessment for use by Ambulance Services when Primary Point of Contact: https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/algorithms/COVID-19%20Risk%20Assessment%20Ambulance%20v5.6.pdf

 • COVID-19 Telephone assessment, testing pathway and return to work of symptomatic healthcare workers: https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/algorithms/Algorithm%20for%20Testing%20and%20Return%20to%20Work%20of%20Symptomatic%20HCWs%20V3.1.pdf

There is continuous updating by the HPSC of the following:
 • the COVID-19 interim case definition including
    o National Interim Guidelines for Public Health management of contacts of cases of COVID-19
    o Information for close contacts of a confirmed case of COVID-19
    o COVID-19 National Result Notification and Contact Management Programme (CMP)s available
 • GP Primary Care Setting guidance
 • Infection Prevention and Control guidance
 • Laboratory Testing guidance
 • Occupational Health guidance
 • Pharmacy guidance
 • Pregnant and post partum period guidance
 • Primary Care guidance
 • Self isolation at home
 • Vulnerable Groups guidance

As of 03/04/2020, there is no known rationing of care of people with COVID-19.


Health Protection Surveillance Centre. (06/04/20). Guidance for Contract Tracing: https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/guidance/contacttracingguidance/ 

Health Protection Surveillance Centre. (06/04/20). Advice and guidance for healthcare workers: https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/guidance/guidanceforhealthcareworkers/